Chip Conley is the founder of Joie de Vivre Hospitality, which he began at age 26 and built to more than 30 properties in California alone. In 2010, Joie de Vivre was awarded the #1 customer service award in the U.S. by Market Metrix (Upper Upscale hotel category).
Conley has also been named the “Most Innovative CEO” in the Bay Area by the San Francisco Business Times, and I’m proud to call him a friend.
We’ve shared many glasses of wine together. He doesn’t know what I’m about to tell you, but it’s true (Hi, Chip!). When we first met, and after reading his first book on Maslow’s hierarchy of needs, I wondered “Is this Chip dude for real? Implementing self-actualization in a company?!?” My curiosity drove me to visit a few of his hotels, including Hotel Vitale, where I eventually concluded: these are the happiest employees I’ve ever met.
He has figured out what makes people tick.
The following post is a guest post by Chip and based on his new book, Emotional Equations. Be sure to read to the end, as there is a chance to win an expense-paid trip to SF to spend an entire day training with him.
Deal-making? Empire building? Self-fulfillment? He’s your guy.
The following interview is a slightly modified version of an interview that just appeared on BoingBoing.
It explores philosophical systems as personal operating systems (for better decision-making), the value of college and MBAs, and the bridge between business and military strategy, among other things.
Avi first reached out to discuss my practical obsession with the philosopher Lucius Seneca, so that’s where we start… Read More
One piece of the puzzle: getting eye contact right. Not evasive, not creepy — just right. (Photo: Mr. Theklan)
This is a guest post from Michael Ellsberg, a good friend who’s spent the last several years studying interpersonal persuasion and language (spoken and unspoken).
He has performed hundreds of tests in the field as the creator of Eye Gazing Parties, which resembles speed-dating with no speaking. Elle magazine called his parties “New York’s hottest dating trend,” and for good reason. Having attended one party, I can attest: three minutes of staring into someone’s eyes tells you more about them than ten minutes of talking.
In this post, he deconstructs Bill Clinton’s so-called “reality distortion field” into elements you can practice for business or pleasure. Don’t miss the play-by-play video demonstration… Read More
That’s what I was thinking as fine dust hit every inch of my face, flooding my sunglasses and burning my eyes. I pulled a white bandana up over my face, and then — as suddenly as it started — it ended.
The three people seated around me came back into view, I took a sip of water, and we continued where we left off. Just another late morning at Burning Man.
I’ve since returned to San Francisco from the middle of the Nevada desert, but I brought a few things back with me. My camp, called Maslowtopia and organized by famed hotelier Chip Conley (author of Peak), gathered a motley crew of around 100 all-stars from around the world, including incredible artists, organic chefs, and wise Fortune-100 co-founders… Read More
Brute force seldom works with haters. Redirection does. (Photo: Deadstar 2.0)
I recently spent a week in Amsterdam enjoying bicycles, canals, Queensday, and… ahem… coffee shops. For real. Honest. The best coffee I’ve had in Europe has to be De Koffie Salon.
I also gave a short keynote at The NextWeb about how to deal with haters, protect yourself from (some) media, respond to FlipCams, and other personal branding self-defense 101.
Think you have crazy people contacting you or commenting on your blog? Me too. I share some of my favorite hater e-mails, Amazon reviews, and voicemails. It’ll make you feel better to hear the stories.
It is possible to learn to love haters. But it does take some know-how and tactical planning… Read More
In the past several weeks, I’ve been asked quite a lot about public speaking.
While downing gin tonics over Brazilian BBQ at the SXSW Interactive tech conference, I was approached by the CMO (Chief Marketing Officer) of a start-up I advise.
She pulled me aside to ask primarily two questions:
1. Where can I learn about the right social media tools to use? 2. What books should I read to learn how to get good at public speaking?
John Smith making another title look like child’s play (no audio)
From 1994-1995 I had the great pleasure of training with wrestling legend John Smith, 2-time gold medalist and 4-time world champion (domestic freestyle record of 80-0; international freestyle record of 100-5).
He was famous for his low leg attacks that made even Olympic finals look like textbook demonstrations.
The problem was, of course, that I was in New Hampshire at boarding school and had never met John Smith. I only trained with him 45-60 minutes per night while I was lucid dreaming. I went on to have my best career season, which culminated with a more than 20-0 record before the national championships… Read More
Total read time (bolded sections) = 5 minutes
Total read time (all) = 40 minutes
I am embarrassed to tell you that, up until three weeks ago, I had never read Dr. Martin Luther King, Jr.’s Letter from a Birmingham City Jail. It is, without a doubt, one of the best case studies in how to deal with criticism I’ve ever come across.
Much like the historic Declaration of Independence (4-minute read time) and Abraham Lincoln’s Gettysburg Address (30-second read time), not much happened immediately following publication.
The direct action that it helped catalyze, however, prompted police abuse that became front-page news around the world.
The news created pressure on the US government for a response, and when Martin Luther later spoke with President John F. Kennedy, it’s reported that JFK’s message was much the same as the clergymen below: please be patient; time will solve this.
Reverend King’s response was purportedly a simple statement of fact. “I can’t stop this movement. The children plan to march on to the capital.”
JFK’s then sighed and changed his tune: “OK. What do you want, Martin?”
How much more could you get done if you completed all of your required reading in 1/3 or 1/5 the time?
Increasing reading speed is a process of controlling fine motor movement—period.
This post is a condensed overview of principles I taught to undergraduates at Princeton University in 1998 at a seminar called the “PX Project”. The below was written several years ago, so it’s worded like Ivy-Leaguer pompous-ass prose, but the results are substantial. In fact, while on an airplane in China two weeks ago, I helped Glenn McElhose increase his reading speed 34% in less than 5 minutes.
I have never seen the method fail. Here’s how it works…
The PX Project
The PX Project, a single 3-hour cognitive experiment, produced an average increase in reading speed of 386%.
It was tested with speakers of five languages, and even dyslexics were conditioned to read technical material at more than 3,000 words-per-minute (wpm), or 10 pages per minute. One page every 6 seconds. By comparison, the average reading speed in the US is 200-300 wpm (1/2 to 1 page per minute), with the top 1% of the population reading over 400 wpm… Read More
Big goals? Learn to think small. (Photo: H. Koppdelaney)
The following is a guest post from Chad Fowler, CTO of InfoEther, Inc.
He spends much of his time solving hard problems for customers in the Ruby computer language. He is also co-organizer of RubyConf and RailsConf, where I first met him in person.
Our second meeting was in Boulder, where he was kind enough to use his musical background and natural language experience (Hindi, among others) to teach a knuckle-dragger (me) the primitive basics of Ruby… Read More
