Archive for the Outsourcing Life Category

“I must create a System, or be enslav’d by another Man’s.”
-William Blake

Forget the paperless office — it’s aiming too low.

Let’s take a look at the bigger picture: a paperless life. While we’re at it, let’s also eliminate three other nuisances: answering the phone, checking voicemail, and returning phone calls.

Is this possible? It is. The key to finding means to accomplish the “impossible” is asking the right question: “How would you do ____ for a week if your life depended on it?” Most things considered impossible just haven’t been looked at through the “how” lens of lateral thinking. Here are a few exercise questions for Paperless Life 101:

What would you have to do to never again touch mail?
What would you have to do to never touch another check?
What would you have to do to never touch another dollar?

Consider these questions as real questions. If I offered you a million dollars to do each of these things for a month, could you do it? Here are a just a few potential strategies for doing all three, then we’ll move on to phone games:

1. No more mail:
First, we need to cut out the crap — reduce volume. To begin, get removed from junk mail lists and common commercial mailing lists. There are a few ways to do this: 1) Get remove from the most common junkmail lists (this costs a few dollars in some cases) and check alternative strategies at www.stopjunkmail.org, 2) Use LifeLock, or another identity protection service, which automatically removes you from large mailing lists, one of the most common vehicle for identity theft. Last, we’ll have your mail forwarded to special processing centers, where it is all scanned and emailed to you. One popular service is called Remote Control Mail, and there are two big benefits to the time-focused and mobile-minded: relevant postal mail is funneled into e-mail, so you can check both email and postal mail at once (“batching” both at the same time); you can travel freely whenever and wherever without ever missing a letter.

2. No more checks — this is the easiest and most familiar:
-Set up online banking so you can issue checks directly from your bank, and set up automatic recurring payments
-Give your accountant power of attorney to sign specific checks (for tax documents, etc.) on your behalf. Power of attorney is no joke, so do your homework, but it can be used — as I do — with little risk. This approach not only cuts down on checks but also finance-related mail, which you can then forward to your accountant for handling start-to-finish.

3. No more cash — easier than you think:
I hate cash, and I hate coins even more. Why don’t men’s wallets have pockets? In all cases, getting rid of physical wampum is more about breaking personal habit than overcoming external resistance. For the last several months, I’ve replaced a brick of a wallet with a razor-thin money clip holding four credit cards (Business Platinum AMEX, business Chase Continental Mastercard, personal AMEX, personal Mastercard), one debit card for emergencies, and health/car insurance. I haven’t had a single problem. Some smaller shops will prefer that you cover coffee with cash, for example, but credit is accepted.

Paper cuts fingers and kills forests, but what of the damn 9-to-5 headaches? How can you eliminate the need to answer the phone, check voicemail, or return phone calls? Here are a few quick fixes:

1. No more answering the phone:
Use a service like GrandCentral to listen to voicemail as they’re being left. Each caller is required to announce their name before the call is dialed, and you are able to preview the name and send them to voicemail, where you can listen to their message as they leave it. If you want to speak with them, you can jump in. If not, let them leave a voicemail and — at the set times when you batch — go to step 2.

2. No more voicemail:
Get your voicemail delivered to your e-mail inbox, which then serves as your single communications “funnel”. This would be our single “bucket” in the parlance of David Allen, and our remote control postal mail joins the voicemail here: e-mail, postal mail, and voicemail all in one place. GrandCentral can e-mail audio files, but for those who want text, Simulscribe is a popular option with near 90% transcription accuracy. Stop managing separate inputs from office phone voicemail, cell phone voicemail, and multiple email accounts. Consolidate. To further encourage all people to communicate with you via e-mail, there are two approaches that I’ve used effectively: indicate in your voicemail greeting that people must leave their e-mail address, and respond to them via e-mail; use Jott to send a voice message to them as an e-mail.

3. No more returning calls:
Pinger enables you to send voicemail to people without calling them. Why would you want to do that? From their website:

We’ve all been there-you make a call and think to yourself, “please don’t pick up”, or you call and think “I hope I’m not interrupting…” With Pinger you leave the message at your convenience, and they get it at their convenience. Unlike voicemail, there is no ringing, no annoying prompts, no lengthy greetings — just your message.

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None of these strategies are perfect, but they do demonstrate that none of our impossible questions are impossible to answer. Once you frame the question in terms of “how would I…?”, it is entirely possible to stop tolerating most of life’s annoyances and eliminate them altogether.

Did you like this? Please take a second to Digg it here and I’ll focus on more of doing the impossible, tech lifehacks, etc.

I spend a good amount of time at the offices of Podtech, usually stealing their Diet Dr. Pepper and hanging out on their bean bags. A few weeks ago, however, I managed to do something resembling “work”: an interview with uberblogger Robert Scoble. This time, I was the interviewee! The camera work is much better than my Blair Witch Project attempts in previous posts.

The first interview below is 50 minutes in length and my favorite version by far — lots of goodies from both me and Robert, including everything from e-mail and personal outsourcing to the book launch and how to combine 4HWW with Getting Things Done (GTD). It’s a very fun conversation. The second version is just an 8-minute appetizer but still a fun diversion. Here are both options, the longer version first, and you might need to turn up your computer volume, as we had no lavalier mics:

Work only four hours a week with Tim Ferriss

Tim Ferriss wrote a New York Times best seller. Why is it so hot? Because it lays out how you can work less and enjoy life more. Here, I sit down with Tim and talk about some of the ideas he discusses in his book.

Editor’s Choice: Some insightful highlights of Tim Ferriss’ interview

If you’re really following Tim’s plan, you’ll just watch the highlights of the interview I did with this New York Times’ best selling author. He wrote the book on the 4-hour Workweek, and here you get the highlights of an interview I did with him recently.

The Master does nothing,
yet he leaves nothing undone.
The ordinary man is always doing things,
yet many more are left to be done.

Tao Te Ching
Chapter 38

Is it possible to outsource your life to other countries? By now, you know that I believe it is. But is it necessary to outsource overseas? Can you outsource in languages other than English? What is geoarbitrage really about?

These were some of the topics I covered in “Die 4-Stunden Arbeitswoche” (The 4-Hour Workweek) with Patrick Price for his Swiss-German podcast, NetzNews. The first 30 seconds are in Swiss German, a very cool dialect that sounds nothing like Berlin German, and the rest is in English.

In other news, my first “manifesto” on Seth Godin’s ChangeThis was published this week. The title? The Low-Information Diet: How to Eliminate E-Mail Overload & Triple Productivity in 24 Hours. This free and easy-to-read PDF contains some popular content from the book, but also a ton of template e-mails and bonus tips found nowhere else. Learn to read 3 times faster and cut your volume of e-mail in half. This manifesto is designed to get you there in 24 hours.

Download it here, and pass it on to those who need it!

If you thought washing your hands 32 times a day was fun, just try this! (Chicago O’Hare Airport)

By working faithfully eight hours a day you may eventually get to be boss and work twelve hours a day.
-Robert Frost, American Poet

I’ve long sought a measurement for lifestyle, something better than bank accounts or Blood Alcohol Content (BAC). I was able to take the leap and redesign my own life only once I started asking myself difficult and uncommon questions such as:

How many hours do I work for each day of vacation?
What percentage of my life do I really spend working vs. doing something I want to be doing?

Enter the new world of the Lifestyle Quotient (LQ). If you want to see the real facts of your current work-life (im)balance, check out the world’s first LQ calculator here. The results will probably shock you.

What is your LQ?
What do you guesstimate your boss’s LQ to be?
What about your father or mother’s LQ compared to your own?

If you know someone who is a workaholic in denial, or who thinks an 80-hour workweek is a good way to spend their limited time on this planet, go for a lifestyle intervention and send them the LQ calculator. It might just wake them up faster than a triple-espresso frapuccino.

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Other news and goodies:

Think you can’t outsource your love life? Well, I did it — I had groups around the world compete to set me dates. This just made it into the news, and you’ll be hearing much more about it soon!

If you’re interested in travel and languages, I was just interviewed on Gadling about both.

I know some of you have had trouble finding the ebook — I did too! Here is Powell’s page, the easiest I’ve found to use.

Want to learn what I think of using blogs to promote books, or just want a refresher on concepts in the book? Darren Rowse of Problogger.net put up a 3-part interview with me that was a blast to do.

Rohit Bhargava, the head of Interactive Marketing for Ogilvy PR worldwide, put a brief review of the book on his site, which is a must-read for anyone interested in social media.

SXSW presentation attendees! I found out what happened! The mailing house for the publisher (not the publisher themselves) screwed up and held onto your addresses for 10 DAYS before mailing them this past Monday. Your copies of the book should arrive any day, if they haven’t already, and I cannot apologize enough for the confusion. I had no idea this had happened and — had I known — would have put in my mouthpiece and gone to town breaking heads. Sorry about that!

Presenting “Mastering the Low-Information Diet” at the Web 2.0 Exposition in SF (Scott Beale / Laughing Squid)

Jeff Bezos, founder and CEO of Amazon… Eric Schmidt, Chairman of Google… Tim Ferriss?! Too surreal.

I presented last Sunday at the Ignite portion of the huge Web 2.0 Expo, where two groups of speakers each gave 5-minute presentations of 20 slides. Each slide was set to auto-advance after 15 seconds. There was free beer, it was fun, and — unbenownst to me — attendees voted on their favorite presentation in each group via cell phone using Mozes. I won the first heat and was informed that I would be speaking at the keynote today in front of 3,000 people! Other keynote presenters included Jeff Bezos and Eric Schmidt.

I’ll be covering “Mastering the Low-Information Diet” in great depth on May 9th, when my manifesto on the same topic will be published through Seth Godin’s ChangeThis. In the meantime, here is part of the Sunday video, which covers: batching e-mail, applying the 80/20 principle to time-consuming customers, outsourcing your life to overseas assistants, and scheduling life to prevent work from filling evenings and weekends.

IMPORTANT NOTE!

I just learned that most bookstores in the CA bay area have understocked my book (which launches next Tues.), planning to have only 1 or 2 copies in stock! This is a disaster, as there is already demand and people will need to wait up a week for reorders to arrive, killing the book’s first week of sales.

This first week is CRITICAL for bestseller lists, both local and national. Pre-orders online are equally important, as all pre-orders count for the first week’s national sales.

If you are thinking of getting the book and are not in the CA bay area, please preorder on Amazon. If you are in the bay area, please call one of the below stores to preorder ASAP this week!

The 4-Hour Workweek, Timothy Ferriss (ISBN number 0307353133)

Stacey’s, 581 Market St. San Francisco, CA 94105. (415) 421-4687
Book Passage, 51 Tamal Vista Blvd., Corte Madera. (415) 927-0960
Cody’s Books, 1730 Fourth Street, Berkeley, CA 94710. (510) 559-9500
Kepler’s, 1010 El Camino Real, Menlo Park. (650) 324-4321

If you’re still wondering about the book, please check out the buzz and review and summary posted today by uberdesigner David Seah, whom I’ve never met.

Thanks to all for helping me with this! It’s my first book, and I put more than 2 years of sweat and tears into it. More big news to come soon.

Those of you who have followed me for a while know that I don’t spend much time juggling frequent flyer miles. Nor do I squander hours making pennies on the dollar with point schemes or signing up for the latest special-offer credit cards. I have four credit cards (two personal, two business) for separating expenses, and I have used an AMEX gold card since 2003 for most purchases because: 1) Their customer service has handled disputes and fraud within 24 hours with zero paperwork, and 2) I’ve never had issues using it in more than 20 countries.

AMEX has also been outstanding at sending me at least 3 pieces of mail a week since 2003. Most of it has been offers to upgrade to the Platinum Card, which, at around $200 per year at that time, made no sense to me. The benefits included things I would never use, like getting a free companion ticket if I bought a full-fare business/1^st-class ticket (about $2,000-4,000 on the tickets I checked). Personally, I’d rather get a $200 roundtrip on Orbitz.

That said, and for all my smack talking, I just signed up for the Platinum. What?!

Unknown to most people, the Platinum card benefits have just been changed for the first time in close to 10 years. Here are the two new features that sealed the deal for me and how I’ll leverage them for more fun and profit:

1. Four free domestic companion flights per year on flights over $299

[UPDATE: This benefit has since been canceled. Why? My guess is that they never planned to continue it past one year or so. It would just be a loss-leading benefit for a brief time to get sign-ups and new members. Just an educated guess.]

Since I live in CA but travel a lot to NYC, I can get four free tickets for friends who want to come with me to NYC on the same itinerary. I can also barter these tickets or trade them on Craigslist, which gives me an automatic ROI of at least $1,200 on the $300 first year annual fee. If I fly to Hawaii from San Francisco, which I plan to do soon to train with BJ Penn, and barter the extra ticket – even at a 30% discount on the “retail prices“- the ROI will cover my expense while there.

2. Free access to over 950 work and meeting spaces around the world

Coffee shops can get old fast. More that once (especially in Buenos Aires and Paris), I’ve wanted to dropkick the smoker who refuses to go outside and DDT the kid with the iPod on 1,000 decibels. If you really want to see me lose it, surround me with a gaggle of gum-chewing girls on their cell phones. The Platinum Card gives me an alternative to going postal — a remote office to use, complete with gourmet coffee, broadband, printing, and conference rooms. The alternative use that interests me — mostly for fun and pranks — is getting a mailing address and receptionist in primo locations and then having the mail and calls forwarded to wherever I actually happen to be. Want an office on Wall Street or Champs-Elysees in Paris? Next time an investment banker rolls their eyes when you say you’re an entrepreneur, you can casually mention at the end: “Nice meeting you. Next time you’re in London or Paris, give me a call. We should do lunch near one of my offices. Gotta run to the theatre/beach/museum [make sure it's around 2pm in the afternoon], but keep in touch!” Ah, the precious moments

More to come as I figure out even better methods for squeezing the most out of this card, my first new one in 3 years. If you have any good ideas, let me know.