I would have thought that there wouldn’t even be a need to steer the golden goose; just do something with the god-sent golden goose-eggs (ok – sent by your book not the gods, but you know what I mean). Without much effort, their response should have been to create a product or service that could be profitably delivered to these callers.

Send me hundreds of callers any day, from anywhere, of pretty much any profile once it’s consistent. If i can’t or don’t want to serve them excellently and at a profit, I will partner with someone who would die for their business and who would deliver more than they need; and I take a cut.

The smaller the person, the bigger the threats.

Next think about the “action” stage.

The question becomes: Who does the “company” (see below) trust/like more to address this problem?
Tim Ferriss or their lawyer? And, even more important, what option will be easier and cheaper? Path of least resistance. Never underestimate its appeal.

The ‘company’ = the person responsible for addressing this “problem” – who is merely a “representative” of the organisation, and at the same time an individual with his/her own thoughts and feelings

Commnication is indeed required. But which type of communication is most powerful? Email, phone or in-person? The lawyer, or his colleagues, have no doubt employed the third type… extensively.