Comments on: GetFriday and the Cost of Success: Exclusive Letter from the CEO

By: Jason W

Jason W — Thu, 01 Jan 2009 00:33:06 +0000

Is there any additional information available on BPOVIA? Also, does anyone have experience with XceedAgents?

Thanks in advance to everyone and thanks to Tim for writing a very inspirational and educational book.

By: Kathie Thomas, A Clayton's Secretary

Kathie Thomas, A Clayton's Secretary — Wed, 29 Oct 2008 06:41:35 +0000

There are other choices to the VA groups in Asian countries. I guess it’s all about how much you want to spend versus time, convenience, and anything else that is important to you.

I manage a team in 15 countries, which includes the US, Canada, UK, Australia, and New Zealand and some European countries.

You need to weigh up whether the time factor (your timing or theirs) is important to your getting the work done. Those in other countries, Joey, are not usually going to sit up in the early hours of the morning, or very late at night, to fit in with your normal workday. The reality of getting someone working virtually with and for you means that they are working virtually – away from your premises, and often outside of your timing. If you need someone in the same timezone to you then you need to look closer to home to outsource. Of course that also means the rates are going to be quite different too – they have the same costs of living as you.

By: Joey Buddha

Joey Buddha — Wed, 29 Oct 2008 06:07:29 +0000

I’ve been using GetFriday for around 3 months and it hasn’t been a pleasant experience. My first assistant was polite and professional, but after all was said and done, I notified them of my cancellation. I immediatly received calls and emails offering apologies and a free week to try out a new assistant. Things turned around pretty quickly, but I still hit some speed bumps along the way.

My main issue with GetFriday is that they are working during ‘normal’ business hours. As soon as six o’clock hits, I’m just getting started with the ‘tasks’ I need to be done, but I have to wait until the next day. Even worse, come Friday, they’re nowhere to be found!

It looks like China will be a better fit for me, but time difference aside, the quality of work and price need to be improved at GetFriday.

Tim, although the experience wasn’t the best, I want to thank you for introducing me to the world of outsourcing. I am truly greatful.

By: Cathy Hallmark

Cathy Hallmark — Fri, 17 Oct 2008 07:37:14 +0000

There are tons of bad reviews about Getfriday. Don’t screw yourself using them.

We use BPOVIA, which is much better virtual assistant provider. There is a review compare those 2 companies:

http://www.bpovia.com/blog/china-outsourcing/bpovia-vs-getfriday.html

By: Raymond Brigleb

Raymond Brigleb — Thu, 11 Sep 2008 15:21:04 +0000

Just had to add my two cents here. We decided to try them last week also. They were incredibly slow in their tasks, slow in completing our signup, taking days to do the simplest things. Finally, we decided to cancel before our “trial” was up.

I would say that I’ve never had such a hard time. By comparison, AOL was polite about cancellation. They’ve ignored our email requests, or replied with form emails. After a long and difficult conversation, they refused to help us cancel. They keep insisting that we wait for one of them to call, but also insist that their “phone lines are down.” How then did we call THEM so easily?

This company just needs to grow up and treat their customers with some respect. I regret ever giving them a try and would emphatically recommend everyone avoid Get Friday.